Everything you want to know about shopping, shipping and Buon.

  • Is Buon a not-for-profit?

    Buon is a social enterprise. We are a 100% woman-run, community focused organisation. We believe that building an economically, ecologically and socially sustainable business is profitable in more than monetary terms in the long run.

  • Where is Buon based?

    While Buon is registered in Guwahati, Assam, our weavers are based in the Nameri region of the Sonitpur District.

  • Do you have a brick and mortar store? Where can I see the products physically?

    We are only available online at the moment and in pop ups across different cities in India. Follow us on Instagram or email us for updates on exhibitions and more.

  • Are you open to custom orders?

    Yes! For individuals, events and designer collaborations, click here. Or email buon.india@gmail.com directly.

  • Do you make custom size sarees?

    Yes we do! We understand that some of us need a little more or a little less. Please contact us at buon.india@gmail.com to learn more.

  • Do you accept bulk orders?

    Yes we do! Talk to us about what you’re looking for at buon.india@gmail.com

  • How do I buy a Buon?

    Check out our current catalogue here. Like something? Add to cart. Add your billing and shipping information at checkout — just like you would in any online shop. Once you submit the information, we will email you with a payment link as ours is not a full-fledged online shop yet. We hold the items you have selected for 60 minutes from the time we send you the payment link. Once the payment is credited, we pack and ship your Buon to you.

  • How do you ship your products?

    We use a third party courier aggregator to ship your products. For remote regions of the country, we use Speed Post. Shipping will be calculated at checkout.

  • Do you accept returns?

    Purchases are final. We encourage you to reach out to us with a request for any information or additional photos before you make a firm decision.

  • I’ve changed my mind. Can I cancel my order?

    Please mail us at buon.india@gmail.com immediately. If the product has not been shipped yet, we can accommodate a cancellation.

  • I live outside India. Can you ship internationally?

    Currently we only accept domestic payments and can ship exclusively within the country.

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